How to order your jerseys:

PRE-ORDER CHECKLIST

1. 10-Piece Minimum

2. Designated Contact Person

3. Team Name

4. Team Colors

5. What type of service wanted

(full dye, all over dye, partial dye, vinyl, embroidery, screen print or etc.)

6. Graphic chosen from our website at www.winnersweardiamondsports.com or your own custom art.


TO PLACE AN ORDER

1. You must provide one contact person

2. Must have team name

3. Must have ALL sizing of garments and/or equipment

4. Contact us direct at (817) 868-1111 or [email protected] to place official order, Email is preferred with artwork or pictures attached.

5. Once an order has been placed, you have 3 days to make changes.


DESIGN/ARTWORK PROCESS

1. A staff member will contact you for a jersey consultation.

2. Your Contact will receive 1 Logo Creation & 3 Revisions for approval via email. (Each additional revision is $25 each time).

3. Upon approval of your logo, production will then begin.

4. IMPORTANT: In order to ensure a high level of accuracy and customer satisfaction with our logo designs, customers are required to send us a confirmation e-mail approving the logo design. Phone approvals alone are not acceptable and we will not proceed with the production process until written approval has been received.


PRODUCTION

1. Upon approval of artwork:

A.) NO changes can be made to your order

B.) You should receive your order by the due date specified at the beginning of the process.

2. Team information will be kept on file for future use.


SHIPPING

1. Orders will be shipped upon receipt of payment due.

2. Back ordered items will delay shipping of entire order, but in-stock items may be shipped when completed. Please specify if applicable.

3. During times of High Volume, customized garments and equipment may take up to 2-4 weeks to ship in addition to the originally specified date.


COLOR POLICY

Diamond Sports LLC is committed to providing the best quality possible to our customers. Our customized garments are no exception.

Due to many variables, Diamond Sports CANNOT GUARANTEE exact color reproductions on any and all fill in reorders.

We have taken great care in producing a color palette which matches, as closely as possible, the colors in our pant fabric. These are called “Diamond Sports LLC Standard colors.” When these colors are printed as part of a gradient, they will sometimes not match as closely as a solid color. When our art department sends you a mock up please note that because of variations in display and/or printer settings it is impossible for us be sure we are displaying an exact match. The color in your garment may or may not resemble the color on your screen or print out. Colors used in mock ups are for display purpose only.

Diamond Sports LLC Standard colors are referred to by name at the time of order and confirmed when the mock up is confirmed. Unfortunately, customized items cannot be accepted for return for final color output not matching either the color displayed at the time the mock up was confirmed, or not matching other items ordered. Please contact customer service if you believe that a named color was used in error. At Diamond Sports, our policy is to provide the closest color matching possible for our customers.


DESIGN CONTENT STANDARDS

Diamond Sports LLC's design team prides itself on the ability to deliver quality custom artwork designed to your team’s unique taste. However, because the Diamond Sports name and reputation are attached to every design we create or print, we have set certain standards for content. Diamond Sports reserves the right to refuse to produce artwork on the basis of content. The following are some of the categories of content which may cause such a refusal:

• Sexually explicit or suggestive content

• Offensive language, symbols or gestures

• Racist or anti-religious content or themes

• The inclusion of copyrighted images

If your logo is rejected either by design or by customer service, you will be given an opportunity to alter your design’s content so that it can be produced. Though we will make every effort to inform you that we must reject such items as early in the process as possible, please note that these changes may increase the design time.

If you are providing a file to us and think some of the content may not pass, please bring this up with customer service at the time of order. This may prevent delays later.


SUBLIMATION PRESS MARKS

When ordering sublimation, please keep in mind:

In sublimation pressure is a key part of the printing process. We print an image with special dyes onto a coated piece of paper. We then lay the paper on your garment and press the paper to the fabric using very high heat and pressure. After a certain amount of time, the pressure is released, the paper is pulled away, and the image is dyed into the shirt. Without using pressure, the image would not be dyed into the shirt. Because of this, the heat press and paper will leave “press marks” around the logo and numbers on the shirt. Certain fabrics will have more defined press marks than others, and a white shirt will have less noticeable press marks than a gray shirt. The press marks are completely colorless, and go unnoticed by most people. The marks should also soften over time after repeated washes. There is no way for any store that does in house sublimation printing to entirely eliminate press marks.


CUSTOMER PROVIDED ARTWORK

For customer provided artwork, all digitization fees apply. Acceptable forms of artwork include CDR, EPS, PDF and AI files. The file must be a vector piece of art. There will be an extra design charge for customer provided jpeg and bitmap files.


OWNERSHIP RIGHTS IN ARTWORK

Diamond Sports LLC want to work with you to put your designs, artwork, and logos on the products you purchase from Diamond Sports LLC. Any such designs which Diamond Sports LLC prepares for you (“Artwork”), will be the property of Diamond Sports and will remain Diamond Sport’s intellectual property even if you have paid a fee for our design services. You will receive the Artwork only as it appears on goods purchased from Diamond Sports and not in any electronic format. We will have the right to use the Artwork for any lawful purpose, including without limitation, for sales and advertising.

If you supply us with original and useable designs (“Customer Designs”), those Customer Designs will remain your property, unless you request changes to the Customer Designs which significantly change the design. Such changes will result in the Customer Design becoming Artwork owned by Diamond Sports LLC. You represent that you have all the appropriate rights to use Customer Designs which you provide to Diamond Sports, and you agree to be responsible for all costs or damages arising from a claim of infringement related to your Customer Design. You will need to provide written proof of your rights to use any third party logo or trademark prior to Diamond Sports using such logos or incorporating such logos into your Artwork.

Diamond Sports reserves the right to limit the number and scope of changes or redraws to Artwork and Customer Designs and to charge additional fees for changes beyond that limit.


ORDER FILL-IN POLICY

Diamond Sports LLC knows from time to time your team may need additional uniforms. To make the ordering process easier the second time around, you may order “fill ins” or “re-prints” for any order that has already been completed. To place a fill-in/re-print order, contact customer service. Please have your previous order information ready when calling. Sublimation fill-in orders of less than six shirts will incur a $10.00 convenience charge. The Screen Printing fill-in fee is $30.00. Embroidery fill-in fee is $10 with a minimum quantity of six.


CUSTOMIZATION ORDERS

Please note that once your order has been placed, no changes can be made to the order.

WASHING INSTRUCTIONS FOR DIAMOND SPORTS LLC GARMENTS

These basic wash instructions can be used for all Sublimation, Screen Print and Embroidery orders.

• Machine Wash cold, gentle cycle only

• Wash garment inside out

• No fabric softener

• No bleach

• Do not wash alone or with whites

• Tumble dry low

• Do not iron

• Do not dryclean


MOCKUP APPROVAL

After submitting your order, you will receive an email mockup for the customized items on your order from one of our graphic designers within the established timeframe for providing mockups, normally within 1-3 weeks. The artwork normally takes the longest time. Please do not continue to call and ask about the artwork.

Email is the preferred line of communication for revisions and is required for the final mockup approval. Without an email approval of the mockup, no production will be completed.

By submitting your final mockup approval to our design team, “You agree to the following terms”.

I verify that all lettering and/or word spellings, graphics, colors and content included in the approved mockup are correct.

Diamond Sports LLC is not liable for errors in a final product caused by any of the following reasons:

Misspelling, Graphics, Grammar, Punctuation and Final Appearance of Colors.


NOTE: Mockups are not to scale and are used for demonstration purposes only, as all sizing and placement is per our standards. The colors displayed on your screen and shown on your mockup are not guaranteed to be a true match to the colors that will be on the finished product.


** Please contact Customer Care, NOT the Design Department regarding your order status. Also please note the following deadlines that we try to follow through with, if everything goes smoothly with no printer failure or etc. The artwork takes the longest in this entire process. Please know that we haven’t forgotten about your order and that we will get to it ASAP. The production time takes a few days, normally because we do everything in house. And please let your parents know that YOU will be the only contact for this order and to be patient and as soon you know something, you will tell them. Multiple calls from multiple people on the same order causes confusion in the order process. **



I, the customer placing the order, agree to the HOW TO ORDER process. By reading this agreement or reading the one emailed and continuing with the process acknowledges that I agree with the entire process. 


OUR POLICY:

Once an order has been processed and the artist has already done the artwork, the artwork setup fee is non-refundable. We do not take returns and we do not do exchanges. If there is something wrong with your order, you have 10 days to inform the staff. After 10 days, you will be financially responsible for purchasing a new uniform, if something was wrong.


Diamond Sports LLC

1812 Reliance Parkway, Suite I, Bedford, Texas 76021

(817) 868-1111

[email protected]